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Главная страница --> Справочник
PJL status codes
PJL status codesIntroduction In many of the status readback responses, the status codes listed in this chapter are sent to the host as “CODE = xxxxx,” where each “x” stands for a single digit (0 through 9). For example, if unsolicited status is enabled and the toner runs low, the following message is returned: @PJL USTATUS DEVICE CODE=10006 DISPLAY="16 TONER LOW" ONLINE=TRUE Table 15, Informational messages, on page 118 shows that code 10006 means “toner low.” Because the string portion of the “DISPLAY=string” is localized, developers should use the “CODE=” value in software programs. Status code groupingsPJL status codes are grouped as follows. The first two digits indicate a message category. - Informational messages (10xxx)
- Background paper-loading messages (11xyy)
- Background paper-tray status messages (12xyy)
- Output-bin status messages (15xxy)
- PJL parser errors (20xxx)
- PJL parser warnings (25xxx)
- PJL semantic errors (27xxx)
- Auto-continuable conditions (30xxx)
- PJL-file system errors (32xxx)
- Possible operator intervention conditions (35xxx)
- Operator intervention conditions (40xxx)
- Foreground paper-loading messages (41xyy)
- Jam messages (42xyy)
- Optional (external) paper-handling-device messages (43xyy)
- HP LaserJet 4000/5000 jam messages (44xyy)
- Hardware errors (50xxx)
- Personality errors (55xxx)
The following pages list the status codes in numerical order, by groups. For a complete description of each control-panel-display string, see the user and service manuals for each printer. Note: All of the messages in the following table are localized. They appear in the language that has been selected for the control panel. Informational messages (10xxx)table 15. informational messages status code | display string or code meaning | 00 ready (online) [personality-specific ready message] (online) [pjl rdymsg] (online) 68 ready/service (online) or perform user maintenance or 68 nvram full, settings not saved00 ready (offline) or [personality-specific ready message] (offline) or [pjl rdymsg] (offline) or 68 ready/service (offline). form-feeding printable data in response to a key press02 warming up (or initializing: designjet)05 self test or internal test07 reset, clearing memory16 toner lowcanceling jobstatus buffer overflow18 aux io init or 18 aux io nt rdy or 18 mio init or 18 mio not rdy or hp mio1 initializing or hp mio2 initializing or hp mio1 not ready or hp mio2 not ready or hp mio initializing04 self test06 printing test or printing configuration page or internal test, then printing configuration page06 typeface list or printing font list15 engine test06 demo page or printing demo page09 menu reset or resetting menus to defaults09 rst active io or resetting active io09 reset all i/o08 cold reset or restoring factory settings06 config page or printing configuration pageprocessing job or processing job from env feeder or processing job from tray x (x = tray code)press select to formfeed or data receivedaccess deniedno job to cancelclearing paper pathprinting error logformfeedingjob message: a print job has been received that contains the optional display=”message” token pair that is associated with the pjl job command.engine cleaningunable to process internal page requestinvalid pininterrupting jobresuming job02 warming up (or initializing-designjet)order black toner pages leftorder cyan toner pages leftorder magenta toner pages leftorder yellow toner pages leftorder image drumorder black drumorder cyan drumorder magenta drumorder yellow drumorder black tonerorder cyan tonerorder magenta tonerorder yellow tonerorder transport kitorder cleaning kitorder transfer kitorder fuser kitperform printer maintenanceorder supplies pages leftreplace black tonerreplace cyan tonerreplace magenta tonerreplace yellow tonerreplace image drumreplace black drumreplace cyan drumreplace magenta drumreplace yellow drumreplace black cartridgereplace cyan cartridgereplace magenta cartridgereplace yellow cartridgereplace transport kitreplace cleaning kitreplace transfer kitreplace fuser kitperform printer maintenancereplace suppliesnon-hp supplies in usegenuine hp suppliestells the cp that the toner charge that has been developed on the transfer belt needs to be cleared. this message is coupled with the black toner cartridge (or print cartridge) replacement message. when the message is posted, the user is asked to select “yes” or “no” at each door operation for the cleaned post charger pop-up.unsupported genuine hp supplies* when creating software programs for the hp laserjet 4 and 5 printer families, see “printer status readback” in the “hp laserjet 4 and 5 family comments” section in appendix a of the pcl 5 comparison guide. Background paper-loading messages (11xyy)Background paper-loading messages appear when a print-media input source is out of media, but another input source is available and is loaded with the correct paper size. The printer stays online in these situations because it can switch to the other paper source. Note: Foreground paper-loading messages are sent when no alternative paper sources are loaded with the same paper size. The printer goes offline and waits for someone to load media. See Foreground paper-loading messages (41xyy) Background paper-loading messages are in the format 11xyy. The following tables list the x and y values for these messages. For example, 11202 is a background paper-loading message that indicates that the user should load the PC tray with letter-size paper. Table 16. Tray codes for background paper-loading messages X = tray code | Tray | MP tray or Multi-purpose Tray1 or Duplex TrayManual feedPC Tray or Upper Cassette or Universal Tray2LC Tray or Lower Cassette or Universal Tray3EE Tray or Envelope FeederAny HCI Tray Table 17. Media codes for background paper-loading messages YY = media code | Media size | Unknown PaperUnknown EnvelopeLetter PaperLegal PaperA4 PaperExecutive PaperLedger PaperA3 PaperCOM10 EnvelopeMonarch EnvelopeC5 EnvelopeDL EnvelopeJapan B4 PaperJapan B5 PaperB5 EnvelopeCustom Media Paper J-PostcardJ-RoundTrip PostcardA5 PaperLetter-R PaperA4-R PaperA5-R PaperJapan B5-R PaperExec-R PaperA6 PaperFoolscap PaperJapan B6 Paper Background paper-tray status messages (12xyy)Background paper-tray status messages appear when a tray is open or a tray is lifting. Background paper-tray status messages are in the format 12xyy. The following tables list the x and y values for these messages. For example, 12301 indicates that the lower cassette or tray is open. Table 18. Tray codes for background paper-tray status messages X = tray code | Tray | MP Tray or Multi-Purpose Tray1Manual FeedPC Tray or Upper Cassette or Universal Tray2LC Tray or Lower Cassette or Universal Tray3EE Tray or Envelope FeederAny HCI Tray Table 19. Status codes for background paper-tray status messages YY = Status code | Tray status | Tray OpenTray Lifting Output-bin status messages (15xxy)Output bin status messages appear when an output bin is full. The messages are in the format 15xxy. The following tables list the x and y values for these messages. For example, 15031 indicates that output bin number 3 is full. Table 20. Output-bin status messages XX = Output bin | Tray | Output Bin Number Table 21. Status codes for output-bin status messages Y = Status code | Tray status | Output Bin FullOutput Bin OpenOutput Bin Broken PJL parser errors (20xxx)These status codes denote PJL parser errors. The entire PJL command line is ignored. (Some of the status codes refer to portions of PJL commands such as “command modifiers” and “alphanumeric values.” For a description of the PJL command format, see “Format of PJL Commands” in chapter 2 of the Printer Job Language Technical Reference Manual.) Table 22. PJL parser errors Status code | Display string or code meaning | Generic syntax error (entire PJL command ignored)Unsupported commandUnsupported personality, system, or I/O portPJL command buffer overflowIllegal character or line has been terminated by the universal exit language (UEL) command<WS> or [<CR>]<LF> missing after closing quotesInvalid character appears in an alphanumeric valueInvalid character appears in a numeric valueInvalid character at the start of a string, alphanumeric value, or numeric valueString is missing closing double-quote characterNumeric value starts with a decimal pointNumeric value does not contain any digitsNo alphanumeric value follows the command modifierOption name and equal sign are encountered, but the value field is missingMore than one command modifier existsCommand modifier is encountered after an option (the command modifier must precede the option)Command is not an alphanumeric valueNumeric value is encountered when an alphanumeric value expectedString is encountered when an alphanumeric value is expectedUnsupported command modifierCommand modifier missingOption missingExtra data is received after the option name (used for commands like SET that limit the number of options that are supported)Two decimal points in a numeric valueOut of memoryWhite-space before data stashed White-space and a UEL command precede the data PJL parser warnings (25xxx)This group of status codes denote PJL parser warnings, which indicate that part of the PJL command is ignored. Table 23. PJL parser warnings Status code | Display string or code meaning | Generic warning error (part of the PJL command ignored)PJL prefix is missingAlphanumeric value is too longString is too longNumeric value is too longUnsupported option nameOption name requires a value that is missingOption name requires a value of a different typeOption name is received with a value, but this option does not support valuesSame option name is received more than onceOption name has been ignored in response to value underflow or overflowValue for the option experienced data loss as a result of data conversion (value was truncated or rounded)Value for option experienced data loss as a result of the value being out of range; the value that was used was the closest supported limitValue is of the correct type, but is out of range (value was ignored)Integer was expected (obsolete)Option name is received with an alphanumeric value, but this value is not supportedString empty, option ignoredA UEL command was expected but not found.PJL semantic errors (27xxx)This group of status codes denote PJL semantic errors. As much as possible of the command is is used, depending on the current configuration of the printer. Table 24. PJL semantic errors Status code | Display string or code meaning | Generic semantic error.EOJ command is encountered without a previously matching JOB command. An EOJ command does not have a matching JOB command if the number of valid EOJ commands that is received is greater than the number of valid JOB commands received.Password protected—attempted to change NVRAM value when a password is set and the job is not a secure PJL job.Cannot modify the value of a read-only variable.Can only use DEFAULT with this variable; cannot use SET.Attempted to pass a NULL string to a command or command option that requires the string to contain at least one character.Attempted to DEFAULT a variable which can only be SET.Auto-continuable conditions (30xxx)This list describes the set of PJL error codes and the corresponding control-panel-display strings for auto-continuable conditions. If no action is taken, the device automatically continues if auto-continue is set to true (except for when it encounters 30035 and 30036 errors). Table 25. Auto-continuable conditions Status code | Display string or code meaning | STATUS BUFFER OVERFLOW20 MEM OVERFLOW or 20 MEMORY OVERFLOW DATA LOST or 20 INSUFFICIENT MEMORY, PRESS GO KEY21 PRINT OVERRUN or 21 PRINT OVERRUN DATA LOST or 21 PAGE TOO COMPLEX40 ERROR or 40.1 HP MIO 1 ERROR or 40.2 HP MIO 2 ERROR or 40 SER IO ERROR22 I/O CONFIG ERROR or 22 SER IO ERROR 22 HP MIO 1 IO ERROR CHECK SETUP or 22 HP MIO 2 IO ERROR CHECK SETUP or 22 PARALLEL IO ERROR CHECK SETUP41.x ERROR or 41.3 PAPER ERROR68 ERROR CHECK CONFIGURATION or 68 NVRAM ERROR, SETTINGS NOT SAVED68 SERVICE or 68 NVRAM FULL CHECK CONFIGURATION or 68 NVRAM ERROR, SETTINGS NOT SAVED49 REMOVE PAGEPERSONALITY MEMORY OVERFLOW/ OUT OF MEMORY41.1 GENERAL MISPRINT ERROR41.2 BEAM DETECT MALFUNCTION41.3 IMPROPER PAPER SIZE or 41.3 UNEXPECTED PAPER SIZE41.4 NO VIDEO SYNC41.5 NOISY VIDEO SYNC REQ SIGNALINVALID INPUT SOURCEINVALID OUTPUT DESTINATIONBINDING AGENT OUT OF SUPPLIESBINDING AGENT MEDIA MISALIGNMENTBINDING AGENT MEDIA CAPACITY EXCEEDEDEXTERNAL INPUT DEVICE PAPER PATH ERROREXTERNAL OUTPUT DEVICE PAPER PATH ERROREXTERNAL INPUT DEVICE OPERATIONAL ERROREXTERNAL OUTPUT DEVICE OPERATIONAL ERROR40 HP MIO ERROR, PRESS GO KEY40 BAD SERIAL DATA FORMAT, PRESS GO KEY22 HP MIO ERROR, PRESS GO KEY22 PARALLEL IO ERROR, PRESS GO KEY22 SERIAL IO ERROR, PRESS GO KEYSTOPPING CHECK LAST PAGEPRESS SELECT TO CANCEL JOBMEDIA FEED ERROR * If you are creating software programs for the HP LaserJet 4 and 5 printer families, see “Printer Status Readback” in the “HP LaserJet 4 and 5 Printer Family Comments” section in Appendix A of the Printer Job Language Technical Reference Manual. PJL file system errors (32xxx)This list describes the set of error codes for the PJL file system. Table 26. PJL file system errors Status code | Display string or code meaning | General errorVolume not availableDisk fullFile not foundNo free file descriptorsInvalid number of bytesFile already existsIllegal nameCannot delete rootFile operation attempted on a directoryDirectory operation attempted on a fileNot the same volumeRead onlyDirectory fullDirectory not emptyBad diskNo labelInvalid parameterNo contiguous spaceCannot change rootFile Descriptor obsoleteDeletedNo block deviceBad seekInternal errorWrite onlyWrite protectedNo filenameEnd of directoryNo file systemNo memoryVolume name out of rangeBad FS Hardware failureAccess denied Potential operator intervention conditions (35xxx)This list describes the set of PJL error codes and the corresponding control-panel display strings for conditions where operator intervention might be required. The message “online” appears and the product continues to operate, possibly with reduced functionality. Data might be lost. Table 27. Potential operator intervention conditions Status code | Display string or code meaning | EIO DISK NOT FUNCTIONALW1 IMAGE ADAPT or IMAGE ASSIST or MEMORY LOW, PAGE SIMPLIFIEDWA JOB ALTEREDW2 INVALID PERS or REQUESTED LANGUAGE NOT AVAILABLEWL WARNINGS LOSTW3 JOB ABORTED or CANCELING JOB or INSUFFICIENT MEMORY, JOB CLEAREDW9 JOB 600/LTRW0 JOB 600/A4W8 JOB 600/OFFW7 JOB 300/LGLW5 JOB 300/LTRW6 JOB 300/A4W4 JOB 300/OFFWM CHK MEM CNFIG or MEMORY SETTINGS CHANGEDWM MEM CNFIG N/AUSER MAINTENANCE REQUESTEDWM personality MEM FULL or XXXX MEMORY FULL, STORED DATA LOSTEntered powersave mode (00 POWERSAVE) or POWERSAVE ONWM JOB 300WD DISK NOT INIT or Volume 0 NOT INIT ( Volume 0 is indicated as DISK, FLASH, or RAMDISK, as appropriate) Volume 0 FAILURE ( Volume 0 is indicated as DISK, FLASH, or RAMDISK, as appropriate)WM JOB 600/LGLWM JOB 600/A3WM JOB 600/11x17WM JOB 300/A3WM JOB 300/11x17 Volume 1 NOT INIT ( Volume 1 is not initialized. Volume 1 is indicated as DISK, FLASH, or RAMDISK, as appropriate) Volume 1 FAILURE ( Volume 1 is indicated as DISK, FLASH, or RAMDISK, as appropriate) Volume 2 NOT INIT ( Volume 2 is not initialized. Volume 2 is indicated as DISK, FLASH, or RAMDISK, as appropriate.) Volume 2 FAILURE ( Volume 2 is indicated as DISK, FLASH, or RAMDISK, as appropriate)Unable to mopy jobUnable to mopy jobUnable to mopy jobUnable to store job* For some printers, the WM JOB 300 message (35081) might be used instead. Operator intervention conditions (40xxx)This list describes the set of PJL error codes and the corresponding control-panel display strings for conditions where operator intervention is required. Printing cannot continue until the condition is addressed. Table 28. Operator intervention conditions Status code | Display string or code meaning | SLEEP MODE (STANDBY)Cartridge error during align cartridges (or reading setup sheet—Designjet)14 NO EP CART or INSTALL TONER CARTRIDGE or no electrical contact with one or more ink cartridges (Designjet)Using ink cartridges (Designjet)SUPPLY MEMORY ERRORREMOVE PAPER FROM [bin name]NO MICR TONER or INSTALL MICR TONER CARTRIDGE12 PRINTER OPEN or NO EP CART or CLOSE PRINTER COVER (or lower lever or lower window—Designjet)13 PAPER JAM or REMOVE PAPER JAMFE CARTRIDGEDevice needs attentionPC INSTALL or INSTALL TRAY 2For ELK BN16 LOW TONER or TONER LOW or TONER LOW, PRESS GO KEYCartridge authorization statusFI INSERT CARTFR REMOVE CART[PJL OPMSG][PJL STMSG]50 SERVICE or 50 FUSER ERROR, CYCLE POWER51 ERROR or 51 PRINTER ERROR, CYCLE POWER52 ERROR or 52 PRINTER ERROR, CYCLE POWER53-xy-zz ERROR54 ERROR55 ERROR56 ERROR57 SERVICE or 57 MOTOR FAILURE, CALL SERVICE58 SERVICE or FAN MOTOR FAILURE, CALL SERVICE59 ERROR60 ERROR61.x SERVICE62.x SERVICE63 SERVICE64 SERVICE or PRINTER ERROR, CYCLE POWER65 SERVICEExternal paper-handling device failure67 SERVICE69 SERVICE70 ERROR71 ERROR72 SERVICEPRINTER MANUALLY TAKEN OFFLINE or OFFLINE or FORMFEEDING or SERVICE MODE or 00 OFFLINEEE INCOMPATIBLE or LC INCOMPATIBLEFS DISK FAILURE or 311.1.1 DISK FAILURE or Volume 0 FAILURE ( Volume 0 is indicated as DISK, FLASH, or RAMDISK, as appropriate)BAD OPTIONAL TRAY CONNECTIONFor ELK BNINCOMPATIBLE ENVELOPE FEEDER INSTALLEDDuplexer cord error81 SERVICE (XXX)REMOVE DUPLEX JAM41.3 UNEXPECTED PAPER SIZE CHECK PAPER IN TRAY56.1 ERROR PRESS SELECT KEY56.2 ERROR PRESS SELECT KEYFINISHER OUT OF BINDING AGENTFINISHER ALIGN ERROR [BIN NAME]FINISH LIMIT REACHED [BIN NAME]INPUT DEVICE FEED PATH OPEN OUTPUT DEVICE DELIVERY PATH OPENINPUT OPERATION ERROR X.YYOUTPUT OPERATION ERROR X.YY66.xx.yy EXTERNAL DEVICE FAILURE Volume 1 FAILURE (Failure on Volume 1. Volume 1 is indicated as DISK, FLASH, or RAMDISK, as appropriate)Volume 2 FAILURE (Failure on Volume 2. Volume 2 is indicated as DISK, FLASH, or RAMDISK, as appropriate.)PAPER MISFEEDOpen face-up output binCannot duplex closer rear binDuplexer must be installedDuplexer error, remove duplexerBad duplexer connectionDRUM ERROR REPLACE DRUM KITDRUM LIFE OUT REPLACE DRUM KITDRUM LIFE LOW REPLACE DRUM KITTRANSFER KIT OUT REPLACE KITTRANSFER KIT LOW REPLACE KITBAD ENV FEEDER CONNECTIONWASTE TONER FULL REPLACE DRUM KITINSTALL DRUM KITREINSTALL TRANSFER BELTPRESS GO TO PRINT PRESS SELECT TO CHANGE TONER73 service error41.5 UNEXPECTED PAPER TYPE CHECK PAPER IN TRAYCartridge lowToner cartridge outDrum cartridge out10.xx.yy SUPPLY MEMORY ERRORORDER BLACK TONERORDER CYAN TONERORDER MAGENTA TONERORDER YELLOW TONERORDER IMAGE DRUMORDER BLACK DRUMORDER CYAN DRUMORDER MAGENTA DRUM ORDER YELLOW DRUMORDER BLACK TONERORDER CYAN TONERORDER MAGENTA TONERORDER YELLOW TONERORDER TRANSPORT KITORDER CLEANING KITORDER TRANFER KITORDER FUSER KITPERFORM PRINTER MAINTENANCEORDER SUPPLIES PAGES LEFTREPLACE BLACK TONERREPLACE CYAN TONERREPLACE MAGENTA TONERREPLACE YELLOW TONERREPLACE IMAGE DRUMREPLACE BLACK DRUMREPLACE CYAN DRUMREPLACE MAGENTA DRUMREPLACE YELLOW DRUMREPLACE BLACK CARTRIDGEREPLACE CYAN CARTRIDGEREPLACE MAGENTA CARTRIDGEREPLACE YELLOW CARTRIDGEREPLACE TRANSPORT KITREPLACE CLEANING KITREPLACE TRANFER KITREPLACE FUSER KITPERFORM PRINTER MAINTENANCEREPLACE SUPPLIESINSTALL BLACK TONERINSTALL CYAN TONERINSTALL MAGENTA TONERINSTALL YELLOW TONERINSTALL IMAGE DRUMINSTALL BLACK DRUMINSTALL CYAN DRUMINSTALL MAGENTA DRUMINSTALL YELLOW DRUMINSTALL BLACK CARTRIDGEINSTALL CYAN CARTRIDGE INSTALL MAGENTA CARTRIDGEINSTALL YELLOW CARTRIDGEINSTALL TRANSPORT KITINSTALL CLEANING KITINSTALL TRANFER KITINSTALL FUSER KITPERFORM PRINTER MAINTENANCEINSTALL SUPPLIESINSTALL BLACK TONERINSTALL CYAN TONERINSTALL MAGENTA TONERINSTALL YELLOW TONERINSTALL IMAGE DRUMINSTALL BLACK DRUMINSTALL CYAN DRUMINSTALL MAGENTA DRUMINSTALL YELLOW DRUMINSTALL BLACK CARTRIDGEINSTALL CYAN CARTRIDGEINSTALL MAGENTA CARTRIDGEINSTALL YELLOW CARTRIDGEINSTALL TRANSPORT KITINSTALL CLEANING KITINSTALL TRANFER KITINSTALL FUSER KITPERFORM PRINTER MAINTENANCEINSTALL SUPPLIESINSTALL BLACK TONERINSTALL CYAN TONERINSTALL MAGENTA TONERINSTALL YELLOW TONERINSTALL IMAGE DRUMINSTALL BLACK DRUMINSTALL CYAN DRUMINSTALL MAGENTA DRUMINSTALL YELLOW DRUMINSTALL BLACK CARTRIDGEINSTALL CYAN CARTRIDGEINSTALL MAGENTA CARTRIDGEINSTALL YELLOW CARTRIDGEINSTALL TRANSPORT KIT INSTALL CLEANING KITINSTALL TRANFER KITINSTALL FUSER KITPERFORM PRINTER MAINTENANCEINSTALL SUPPLIESNON-HP Cartridge InstalledT2 Roller missingCroller outCroller missingREMOVE SEALING TAPEE-label cartridge errorORDER BLACK TONER DAYS LEFTORDER CYAN TONER DAYS LEFTORDER MAGENTA TONER DAYS LEFTORDER YELLOW TONER DAYS LEFTORDER BLACK CARTRIDGE DAYS LEFTORDER CYAN CARTRIDGE DAYS LEFTORDER MAGENTA CARTRIDGE DAYS LEFTORDER YELLOW CARTRIDGE DAYS LEFTORDER SUPPLIES DAYS LEFTREPLACE BLACK TONERREPLACE CYAN TONERREPLACE MAGENTA TONERREPLACE YELLOW TONERREPLACE BLACK CARTRIDGEREPLACE CYAN CARTRIDGEREPLACE MAGENTA CARTRIDGEREPLACE YELLOW CARTRIDGEREPLACE SUPPLIES * This is not an error. The printer is waiting for data. Foreground paper-loading messages (41xyy)Foreground paper-loading messages are sent when one of the print-media input sources is out of media and no other input source is available that is loaded with the correct paper size. When this occurs, the printer goes offline until someone loads paper. The messages are in the format 41xyy. The following tables list the X and Y values for these messages. For example, 41303 is a foreground paper-loading message that indicates that the user should load the LC tray with legal-size paper. Table 29. Tray codes for foreground paper-loading messages X = tray code | Tray | Multi-Purpose Tray or Envelope TrayManual FeedPC Tray or Universal Tray2LC Tray or Universal Tray3EE Tray or Envelope FeederAny HCI TrayAll Trays Empty Table 30. Media codes for foreground paper-loading messages YY = media= media code | Media size | Unknown PaperUnknown EnvelopeLetter PaperLegal PaperA4 PaperExecutive PaperLedger PaperA3 PaperCOM10 EnvelopeMonarch EnvelopeC5 EnvelopeDL EnvelopeJapan B4 PaperJapan B5 PaperB5 EnvelopeCustom Media PaperJ-Postcard (or JB4 paper—HP LaserJet 6P, HP LaserJet 2100)J-Round-trip Postcard (or JB5 paper— HP LaserJet 6P, HP LaserJet 2100)A5 Paper (or JPostcard—HP LaserJet 6PLetter-R Paper (or JDoublePostCard— HP LaserJet 6P, HP LaserJet 2100)A4-R Paper (or A5 Paper—HP LaserJet 6P, HP LaserJet 2100)A5-R PaperJapan B5-R PaperExec-R PaperA6 PaperFoolscap PaperJapan B6 Paper Jam messages (LaserJet 5Si/5SiMx only) (42xyy)These messages are in the format 42xyy, where x is the number of jammed pages that need to be cleared and yy is the location of the jam that was detected. The following table lists the y values for these messages. For example, 42203 indicates that two pages are jammed in the fuser output. Table 31. Jam messages Y = Jam location | Tray | Non-specific jamPaper feed 1, paper-late jamPaper feed 2, paper-late jamFuser output, paper-late jamFuser output, paper-stopped jamFace down output, paper-late jamFace down output, paper-stopped jam2-Sided turnaround, paper-late jam2-Sided turnaround, paper-stopped jam2-Sided path, paper-late jam2-Sided path, paper-stopped jamExternal input device paper jamExternal output device paper jamFuser accordion jamFuser accordion jamPrinter could not auto-eject page Optional (external) paper-handling device messages (43xyy)This category contains error messages that are related to any optional external paper-handling devices. The messages are in the format 43xyy, where x is the number of the paper-handling device and yy is the error code. Table 32. Optional (external) paper-handling device messages x = Device | Paper handling device | First device attached to PHCSecond device attached to PHCThird device attached to PHCFourth device attached to PHCFifth device attached to PHC Table 33. Optional (external) paper-handling device messages yy = Code | Error code | Unable to communicate with the PHCOut of sequence packetBad transactionInvalid status bitsInvalid status codeInvalid device specifiedInvalid tray specifiedInvalid bin specifiedInvalid number of special purpose bytesInvalid number of NVEE bytesGeneral PHC malfunctionBad PHC RAMPHC ROM checksum errorFaulty PHC FIFOPHC cannot communicate with device(s)PHC never ready during initializationFIFO empty when expecting dataFIFO full when tray to send dataInvalid page ACK (formatter not expecting a page ACK)Page ACK timeoutInconsistent paper sizeWrong page ACK Device(s) never ready during installationNegative ACK of ready tray LaserJet 4000 / 5000 series jam messages (44xyy)This category contains unsolicited status error messages that relate to jams (for the HP LaserJet 4000 and 5000 series printers only). The messages are in the format 44xyy, where x is the number of sheets in the printer, and yy is the location of the jammed sheet. Table 34. HP LaserJet 4000 and 5000 series jam messages x | Description | Number of jammed sheets Table 35. Jam location codes for HP LaserJet 4000 and 5000 series jam messages yy | Jam location | Paper jam in unknown locationPaper jam in the paper input areaPaper jam in the paper output area (may need to open rear door of printer)Paper jam underneath the top cover. Remove toner cartridge to clear.Paper jam in the duplexerPaper jam in the duplex front cover areaPaper jam in the face down output areaPaper jam in the front door areaPaper jam in the left door areaPaper jam in the right door areaPaper jam in the transfer belt areaPaper jam in the fuser areaPaper jam in the top bin areaPaper jam in the tray 1 areaPaper jam in the tray x areaPaper jam in the paper pathPaper jam in the duplex pathPaper jam in the top cover areaPaper jam in the open doorPaper jam in the lower right door areaPaper jam in the upper left door area Auto-continuable conditions (30xxx)This list describes the set of PJL error codes and the corresponding control-panel-display strings for auto-continuable conditions. If no action is taken, the device automatically continues if auto-continue is set to true (except for when it encounters 30035 and 30036 errors). Table 25. Auto-continuable conditions Status code | Display string or code meaning | STATUS BUFFER OVERFLOW20 MEM OVERFLOW or 20 MEMORY OVERFLOW DATA LOST or 20 INSUFFICIENT MEMORY, PRESS GO KEY21 PRINT OVERRUN or 21 PRINT OVERRUN DATA LOST or 21 PAGE TOO COMPLEX40 ERROR or 40.1 HP MIO 1 ERROR or 40.2 HP MIO 2 ERROR or 40 SER IO ERROR22 I/O CONFIG ERROR or 22 SER IO ERROR 22 HP MIO 1 IO ERROR CHECK SETUP or 22 HP MIO 2 IO ERROR CHECK SETUP or 22 PARALLEL IO ERROR CHECK SETUP41.x ERROR or 41.3 PAPER ERROR68 ERROR CHECK CONFIGURATION or 68 NVRAM ERROR, SETTINGS NOT SAVED68 SERVICE or 68 NVRAM FULL CHECK CONFIGURATION or 68 NVRAM ERROR, SETTINGS NOT SAVED49 REMOVE PAGEPERSONALITY MEMORY OVERFLOW/ OUT OF MEMORY41.1 GENERAL MISPRINT ERROR41.2 BEAM DETECT MALFUNCTION41.3 IMPROPER PAPER SIZE or 41.3 UNEXPECTED PAPER SIZE41.4 NO VIDEO SYNC41.5 NOISY VIDEO SYNC REQ SIGNALINVALID INPUT SOURCEINVALID OUTPUT DESTINATIONBINDING AGENT OUT OF SUPPLIESBINDING AGENT MEDIA MISALIGNMENTBINDING AGENT MEDIA CAPACITY EXCEEDEDEXTERNAL INPUT DEVICE PAPER PATH ERROREXTERNAL OUTPUT DEVICE PAPER PATH ERROREXTERNAL INPUT DEVICE OPERATIONAL ERROREXTERNAL OUTPUT DEVICE OPERATIONAL ERROR40 HP MIO ERROR, PRESS GO KEY40 BAD SERIAL DATA FORMAT, PRESS GO KEY22 HP MIO ERROR, PRESS GO KEY22 PARALLEL IO ERROR, PRESS GO KEY22 SERIAL IO ERROR, PRESS GO KEYSTOPPING CHECK LAST PAGEPRESS SELECT TO CANCEL JOBMEDIA FEED ERROR * If you are creating software programs for the HP LaserJet 4 and 5 printer families, see “Printer Status Readback” in the “HP LaserJet 4 and 5 Printer Family Comments” section in Appendix A of the Printer Job Language Technical Reference Manual. PJL file system errors (32xxx)This list describes the set of error codes for the PJL file system. Table 26. PJL file system errors Status code | Display string or code meaning | General errorVolume not availableDisk fullFile not foundNo free file descriptorsInvalid number of bytesFile already existsIllegal nameCannot delete rootFile operation attempted on a directoryDirectory operation attempted on a fileNot the same volumeRead onlyDirectory fullDirectory not emptyBad diskNo labelInvalid parameterNo contiguous spaceCannot change rootFile Descriptor obsoleteDeletedNo block deviceBad seekInternal errorWrite onlyWrite protectedNo filenameEnd of directoryNo file systemNo memoryVolume name out of rangeBad FS Hardware failureAccess denied Potential operator intervention conditions (35xxx)This list describes the set of PJL error codes and the corresponding control-panel display strings for conditions where operator intervention might be required. The message “online” appears and the product continues to operate, possibly with reduced functionality. Data might be lost. Table 27. Potential operator intervention conditions Status code | Display string or code meaning | EIO DISK NOT FUNCTIONALW1 IMAGE ADAPT or IMAGE ASSIST or MEMORY LOW, PAGE SIMPLIFIEDWA JOB ALTEREDW2 INVALID PERS or REQUESTED LANGUAGE NOT AVAILABLEWL WARNINGS LOSTW3 JOB ABORTED or CANCELING JOB or INSUFFICIENT MEMORY, JOB CLEAREDW9 JOB 600/LTRW0 JOB 600/A4W8 JOB 600/OFFW7 JOB 300/LGLW5 JOB 300/LTRW6 JOB 300/A4W4 JOB 300/OFFWM CHK MEM CNFIG or MEMORY SETTINGS CHANGEDWM MEM CNFIG N/AUSER MAINTENANCE REQUESTEDWM personality MEM FULL or XXXX MEMORY FULL, STORED DATA LOSTEntered powersave mode (00 POWERSAVE) or POWERSAVE ONWM JOB 300WD DISK NOT INIT or Volume 0 NOT INIT ( Volume 0 is indicated as DISK, FLASH, or RAMDISK, as appropriate) Volume 0 FAILURE ( Volume 0 is indicated as DISK, FLASH, or RAMDISK, as appropriate)WM JOB 600/LGLWM JOB 600/A3WM JOB 600/11x17WM JOB 300/A3WM JOB 300/11x17 Volume 1 NOT INIT ( Volume 1 is not initialized. Volume 1 is indicated as DISK, FLASH, or RAMDISK, as appropriate) Volume 1 FAILURE ( Volume 1 is indicated as DISK, FLASH, or RAMDISK, as appropriate) Volume 2 NOT INIT ( Volume 2 is not initialized. Volume 2 is indicated as DISK, FLASH, or RAMDISK, as appropriate.) Volume 2 FAILURE ( Volume 2 is indicated as DISK, FLASH, or RAMDISK, as appropriate)Unable to mopy jobUnable to mopy jobUnable to mopy jobUnable to store job* For some printers, the WM JOB 300 message (35081) might be used instead. Operator intervention conditions (40xxx)This list describes the set of PJL error codes and the corresponding control-panel display strings for conditions where operator intervention is required. Printing cannot continue until the condition is addressed. Table 28. Operator intervention conditions Status code | Display string or code meaning | SLEEP MODE (STANDBY)Cartridge error during align cartridges (or reading setup sheet—Designjet)14 NO EP CART or INSTALL TONER CARTRIDGE or no electrical contact with one or more ink cartridges (Designjet)Using ink cartridges (Designjet)SUPPLY MEMORY ERRORREMOVE PAPER FROM [bin name]NO MICR TONER or INSTALL MICR TONER CARTRIDGE12 PRINTER OPEN or NO EP CART or CLOSE PRINTER COVER (or lower lever or lower window—Designjet)13 PAPER JAM or REMOVE PAPER JAMFE CARTRIDGEDevice needs attentionPC INSTALL or INSTALL TRAY 2For ELK BN16 LOW TONER or TONER LOW or TONER LOW, PRESS GO KEYCartridge authorization statusFI INSERT CARTFR REMOVE CART[PJL OPMSG][PJL STMSG]50 SERVICE or 50 FUSER ERROR, CYCLE POWER51 ERROR or 51 PRINTER ERROR, CYCLE POWER52 ERROR or 52 PRINTER ERROR, CYCLE POWER53-xy-zz ERROR54 ERROR55 ERROR56 ERROR57 SERVICE or 57 MOTOR FAILURE, CALL SERVICE58 SERVICE or FAN MOTOR FAILURE, CALL SERVICE59 ERROR60 ERROR61.x SERVICE62.x SERVICE63 SERVICE64 SERVICE or PRINTER ERROR, CYCLE POWER65 SERVICEExternal paper-handling device failure67 SERVICE69 SERVICE70 ERROR71 ERROR72 SERVICEPRINTER MANUALLY TAKEN OFFLINE or OFFLINE or FORMFEEDING or SERVICE MODE or 00 OFFLINEEE INCOMPATIBLE or LC INCOMPATIBLEFS DISK FAILURE or 311.1.1 DISK FAILURE or Volume 0 FAILURE ( Volume 0 is indicated as DISK, FLASH, or RAMDISK, as appropriate)BAD OPTIONAL TRAY CONNECTIONFor ELK BNINCOMPATIBLE ENVELOPE FEEDER INSTALLEDDuplexer cord error81 SERVICE (XXX)REMOVE DUPLEX JAM41.3 UNEXPECTED PAPER SIZE CHECK PAPER IN TRAY56.1 ERROR PRESS SELECT KEY56.2 ERROR PRESS SELECT KEYFINISHER OUT OF BINDING AGENTFINISHER ALIGN ERROR [BIN NAME]FINISH LIMIT REACHED [BIN NAME]INPUT DEVICE FEED PATH OPEN OUTPUT DEVICE DELIVERY PATH OPENINPUT OPERATION ERROR X.YYOUTPUT OPERATION ERROR X.YY66.xx.yy EXTERNAL DEVICE FAILURE Volume 1 FAILURE (Failure on Volume 1. Volume 1 is indicated as DISK, FLASH, or RAMDISK, as appropriate)Volume 2 FAILURE (Failure on Volume 2. Volume 2 is indicated as DISK, FLASH, or RAMDISK, as appropriate.)PAPER MISFEEDOpen face-up output binCannot duplex closer rear binDuplexer must be installedDuplexer error, remove duplexerBad duplexer connectionDRUM ERROR REPLACE DRUM KITDRUM LIFE OUT REPLACE DRUM KITDRUM LIFE LOW REPLACE DRUM KITTRANSFER KIT OUT REPLACE KITTRANSFER KIT LOW REPLACE KITBAD ENV FEEDER CONNECTIONWASTE TONER FULL REPLACE DRUM KITINSTALL DRUM KITREINSTALL TRANSFER BELTPRESS GO TO PRINT PRESS SELECT TO CHANGE TONER73 service error41.5 UNEXPECTED PAPER TYPE CHECK PAPER IN TRAYCartridge lowToner cartridge outDrum cartridge out10.xx.yy SUPPLY MEMORY ERRORORDER BLACK TONERORDER CYAN TONERORDER MAGENTA TONERORDER YELLOW TONERORDER IMAGE DRUMORDER BLACK DRUMORDER CYAN DRUMORDER MAGENTA DRUM ORDER YELLOW DRUMORDER BLACK TONERORDER CYAN TONERORDER MAGENTA TONERORDER YELLOW TONERORDER TRANSPORT KITORDER CLEANING KITORDER TRANFER KITORDER FUSER KITPERFORM PRINTER MAINTENANCEORDER SUPPLIES PAGES LEFTREPLACE BLACK TONERREPLACE CYAN TONERREPLACE MAGENTA TONERREPLACE YELLOW TONERREPLACE IMAGE DRUMREPLACE BLACK DRUMREPLACE CYAN DRUMREPLACE MAGENTA DRUMREPLACE YELLOW DRUMREPLACE BLACK CARTRIDGEREPLACE CYAN CARTRIDGEREPLACE MAGENTA CARTRIDGEREPLACE YELLOW CARTRIDGEREPLACE TRANSPORT KITREPLACE CLEANING KITREPLACE TRANFER KITREPLACE FUSER KITPERFORM PRINTER MAINTENANCEREPLACE SUPPLIESINSTALL BLACK TONERINSTALL CYAN TONERINSTALL MAGENTA TONERINSTALL YELLOW TONERINSTALL IMAGE DRUMINSTALL BLACK DRUMINSTALL CYAN DRUMINSTALL MAGENTA DRUMINSTALL YELLOW DRUMINSTALL BLACK CARTRIDGEINSTALL CYAN CARTRIDGE INSTALL MAGENTA CARTRIDGEINSTALL YELLOW CARTRIDGEINSTALL TRANSPORT KITINSTALL CLEANING KITINSTALL TRANFER KITINSTALL FUSER KITPERFORM PRINTER MAINTENANCEINSTALL SUPPLIESINSTALL BLACK TONERINSTALL CYAN TONERINSTALL MAGENTA TONERINSTALL YELLOW TONERINSTALL IMAGE DRUMINSTALL BLACK DRUMINSTALL CYAN DRUMINSTALL MAGENTA DRUMINSTALL YELLOW DRUMINSTALL BLACK CARTRIDGEINSTALL CYAN CARTRIDGEINSTALL MAGENTA CARTRIDGEINSTALL YELLOW CARTRIDGEINSTALL TRANSPORT KITINSTALL CLEANING KITINSTALL TRANFER KITINSTALL FUSER KITPERFORM PRINTER MAINTENANCEINSTALL SUPPLIESINSTALL BLACK TONERINSTALL CYAN TONERINSTALL MAGENTA TONERINSTALL YELLOW TONERINSTALL IMAGE DRUMINSTALL BLACK DRUMINSTALL CYAN DRUMINSTALL MAGENTA DRUMINSTALL YELLOW DRUMINSTALL BLACK CARTRIDGEINSTALL CYAN CARTRIDGEINSTALL MAGENTA CARTRIDGEINSTALL YELLOW CARTRIDGEINSTALL TRANSPORT KIT INSTALL CLEANING KITINSTALL TRANFER KITINSTALL FUSER KITPERFORM PRINTER MAINTENANCEINSTALL SUPPLIESNON-HP Cartridge InstalledT2 Roller missingCroller outCroller missingREMOVE SEALING TAPEE-label cartridge errorORDER BLACK TONER DAYS LEFTORDER CYAN TONER DAYS LEFTORDER MAGENTA TONER DAYS LEFTORDER YELLOW TONER DAYS LEFTORDER BLACK CARTRIDGE DAYS LEFTORDER CYAN CARTRIDGE DAYS LEFTORDER MAGENTA CARTRIDGE DAYS LEFTORDER YELLOW CARTRIDGE DAYS LEFTORDER SUPPLIES DAYS LEFTREPLACE BLACK TONERREPLACE CYAN TONERREPLACE MAGENTA TONERREPLACE YELLOW TONERREPLACE BLACK CARTRIDGEREPLACE CYAN CARTRIDGEREPLACE MAGENTA CARTRIDGEREPLACE YELLOW CARTRIDGEREPLACE SUPPLIES * This is not an error. The printer is waiting for data. Foreground paper-loading messages (41xyy)Foreground paper-loading messages are sent when one of the print-media input sources is out of media and no other input source is available that is loaded with the correct paper size. When this occurs, the printer goes offline until someone loads paper. The messages are in the format 41xyy. The following tables list the X and Y values for these messages. For example, 41303 is a foreground paper-loading message that indicates that the user should load the LC tray with legal-size paper. Table 29. Tray codes for foreground paper-loading messages X = tray code | Tray | Multi-Purpose Tray or Envelope TrayManual FeedPC Tray or Universal Tray2LC Tray or Universal Tray3EE Tray or Envelope FeederAny HCI TrayAll Trays Empty Table 30. Media codes for foreground paper-loading messages YY = media= media code | Media size | Unknown PaperUnknown EnvelopeLetter PaperLegal PaperA4 PaperExecutive PaperLedger PaperA3 PaperCOM10 EnvelopeMonarch EnvelopeC5 EnvelopeDL EnvelopeJapan B4 PaperJapan B5 PaperB5 EnvelopeCustom Media PaperJ-Postcard (or JB4 paper—HP LaserJet 6P, HP LaserJet 2100)J-Round-trip Postcard (or JB5 paper— HP LaserJet 6P, HP LaserJet 2100)A5 Paper (or JPostcard—HP LaserJet 6PLetter-R Paper (or JDoublePostCard— HP LaserJet 6P, HP LaserJet 2100)A4-R Paper (or A5 Paper—HP LaserJet 6P, HP LaserJet 2100)A5-R PaperJapan B5-R PaperExec-R PaperA6 PaperFoolscap PaperJapan B6 Paper Jam messages (LaserJet 5Si/5SiMx only) (42xyy)These messages are in the format 42xyy, where x is the number of jammed pages that need to be cleared and yy is the location of the jam that was detected. The following table lists the y values for these messages. For example, 42203 indicates that two pages are jammed in the fuser output. Table 31. Jam messages Y = Jam location | Tray | Non-specific jamPaper feed 1, paper-late jamPaper feed 2, paper-late jamFuser output, paper-late jamFuser output, paper-stopped jamFace down output, paper-late jamFace down output, paper-stopped jam2-Sided turnaround, paper-late jam2-Sided turnaround, paper-stopped jam2-Sided path, paper-late jam2-Sided path, paper-stopped jamExternal input device paper jamExternal output device paper jamFuser accordion jamFuser accordion jamPrinter could not auto-eject page Optional (external) paper-handling device messages (43xyy)This category contains error messages that are related to any optional external paper-handling devices. The messages are in the format 43xyy, where x is the number of the paper-handling device and yy is the error code. Table 32. Optional (external) paper-handling device messages x = Device | Paper handling device | First device attached to PHCSecond device attached to PHCThird device attached to PHCFourth device attached to PHCFifth device attached to PHC Table 33. Optional (external) paper-handling device messages yy = Code | Error code | Unable to communicate with the PHCOut of sequence packetBad transactionInvalid status bitsInvalid status codeInvalid device specifiedInvalid tray specifiedInvalid bin specifiedInvalid number of special purpose bytesInvalid number of NVEE bytesGeneral PHC malfunctionBad PHC RAMPHC ROM checksum errorFaulty PHC FIFOPHC cannot communicate with device(s)PHC never ready during initializationFIFO empty when expecting dataFIFO full when tray to send dataInvalid page ACK (formatter not expecting a page ACK)Page ACK timeoutInconsistent paper sizeWrong page ACK Device(s) never ready during installationNegative ACK of ready tray LaserJet 4000 / 5000 series jam messages (44xyy)This category contains unsolicited status error messages that relate to jams (for the HP LaserJet 4000 and 5000 series printers only). The messages are in the format 44xyy, where x is the number of sheets in the printer, and yy is the location of the jammed sheet. Table 34. HP LaserJet 4000 and 5000 series jam messages x | Description | Number of jammed sheets Table 35. Jam location codes for HP LaserJet 4000 and 5000 series jam messages yy | Jam location | Paper jam in unknown locationPaper jam in the paper input areaPaper jam in the paper output area (may need to open rear door of printer)Paper jam underneath the top cover. Remove toner cartridge to clear.Paper jam in the duplexerPaper jam in the duplex front cover areaPaper jam in the face down output areaPaper jam in the front door areaPaper jam in the left door areaPaper jam in the right door areaPaper jam in the transfer belt areaPaper jam in the fuser areaPaper jam in the top bin areaPaper jam in the tray 1 areaPaper jam in the tray x areaPaper jam in the paper pathPaper jam in the duplex pathPaper jam in the top cover areaPaper jam in the open doorPaper jam in the lower right door areaPaper jam in the upper left door area PJL semantic errors (27xxx)This group of status codes denote PJL semantic errors. As much as possible of the command is is used, depending on the current configuration of the printer. Table 24. PJL semantic errors Status code | Display string or code meaning | Generic semantic error.EOJ command is encountered without a previously matching JOB command. An EOJ command does not have a matching JOB command if the number of valid EOJ commands that is received is greater than the number of valid JOB commands received.Password protected—attempted to change NVRAM value when a password is set and the job is not a secure PJL job.Cannot modify the value of a read-only variable.Can only use DEFAULT with this variable; cannot use SET.Attempted to pass a NULL string to a command or command option that requires the string to contain at least one character.Attempted to DEFAULT a variable which can only be SET.Auto-continuable conditions (30xxx)This list describes the set of PJL error codes and the corresponding control-panel-display strings for auto-continuable conditions. If no action is taken, the device automatically continues if auto-continue is set to true (except for when it encounters 30035 and 30036 errors). Table 25. Auto-continuable conditions Status code | Display string or code meaning | STATUS BUFFER OVERFLOW20 MEM OVERFLOW or 20 MEMORY OVERFLOW DATA LOST or 20 INSUFFICIENT MEMORY, PRESS GO KEY21 PRINT OVERRUN or 21 PRINT OVERRUN DATA LOST or 21 PAGE TOO COMPLEX40 ERROR or 40.1 HP MIO 1 ERROR or 40.2 HP MIO 2 ERROR or 40 SER IO ERROR22 I/O CONFIG ERROR or 22 SER IO ERROR 22 HP MIO 1 IO ERROR CHECK SETUP or 22 HP MIO 2 IO ERROR CHECK SETUP or 22 PARALLEL IO ERROR CHECK SETUP41.x ERROR or 41.3 PAPER ERROR68 ERROR CHECK CONFIGURATION or 68 NVRAM ERROR, SETTINGS NOT SAVED68 SERVICE or 68 NVRAM FULL CHECK CONFIGURATION or 68 NVRAM ERROR, SETTINGS NOT SAVED49 REMOVE PAGEPERSONALITY MEMORY OVERFLOW/ OUT OF MEMORY41.1 GENERAL MISPRINT ERROR41.2 BEAM DETECT MALFUNCTION41.3 IMPROPER PAPER SIZE or 41.3 UNEXPECTED PAPER SIZE41.4 NO VIDEO SYNC41.5 NOISY VIDEO SYNC REQ SIGNALINVALID INPUT SOURCEINVALID OUTPUT DESTINATIONBINDING AGENT OUT OF SUPPLIESBINDING AGENT MEDIA MISALIGNMENTBINDING AGENT MEDIA CAPACITY EXCEEDEDEXTERNAL INPUT DEVICE PAPER PATH ERROREXTERNAL OUTPUT DEVICE PAPER PATH ERROREXTERNAL INPUT DEVICE OPERATIONAL ERROREXTERNAL OUTPUT DEVICE OPERATIONAL ERROR40 HP MIO ERROR, PRESS GO KEY40 BAD SERIAL DATA FORMAT, PRESS GO KEY22 HP MIO ERROR, PRESS GO KEY22 PARALLEL IO ERROR, PRESS GO KEY22 SERIAL IO ERROR, PRESS GO KEYSTOPPING CHECK LAST PAGEPRESS SELECT TO CANCEL JOBMEDIA FEED ERROR * If you are creating software programs for the HP LaserJet 4 and 5 printer families, see “Printer Status Readback” in the “HP LaserJet 4 and 5 Printer Family Comments” section in Appendix A of the Printer Job Language Technical Reference Manual. PJL file system errors (32xxx)This list describes the set of error codes for the PJL file system. Table 26. PJL file system errors Status code | Display string or code meaning | General errorVolume not availableDisk fullFile not foundNo free file descriptorsInvalid number of bytesFile already existsIllegal nameCannot delete rootFile operation attempted on a directoryDirectory operation attempted on a fileNot the same volumeRead onlyDirectory fullDirectory not emptyBad diskNo labelInvalid parameterNo contiguous spaceCannot change rootFile Descriptor obsoleteDeletedNo block deviceBad seekInternal errorWrite onlyWrite protectedNo filenameEnd of directoryNo file systemNo memoryVolume name out of rangeBad FS Hardware failureAccess denied Potential operator intervention conditions (35xxx)This list describes the set of PJL error codes and the corresponding control-panel display strings for conditions where operator intervention might be required. The message “online” appears and the product continues to operate, possibly with reduced functionality. Data might be lost. Table 27. Potential operator intervention conditions Status code | Display string or code meaning | EIO DISK NOT FUNCTIONALW1 IMAGE ADAPT or IMAGE ASSIST or MEMORY LOW, PAGE SIMPLIFIEDWA JOB ALTEREDW2 INVALID PERS or REQUESTED LANGUAGE NOT AVAILABLEWL WARNINGS LOSTW3 JOB ABORTED or CANCELING JOB or INSUFFICIENT MEMORY, JOB CLEAREDW9 JOB 600/LTRW0 JOB 600/A4W8 JOB 600/OFFW7 JOB 300/LGLW5 JOB 300/LTRW6 JOB 300/A4W4 JOB 300/OFFWM CHK MEM CNFIG or MEMORY SETTINGS CHANGEDWM MEM CNFIG N/AUSER MAINTENANCE REQUESTEDWM personality MEM FULL or XXXX MEMORY FULL, STORED DATA LOSTEntered powersave mode (00 POWERSAVE) or POWERSAVE ONWM JOB 300WD DISK NOT INIT or Volume 0 NOT INIT ( Volume 0 is indicated as DISK, FLASH, or RAMDISK, as appropriate) Volume 0 FAILURE ( Volume 0 is indicated as DISK, FLASH, or RAMDISK, as appropriate)WM JOB 600/LGLWM JOB 600/A3WM JOB 600/11x17WM JOB 300/A3WM JOB 300/11x17 Volume 1 NOT INIT ( Volume 1 is not initialized. Volume 1 is indicated as DISK, FLASH, or RAMDISK, as appropriate) Volume 1 FAILURE ( Volume 1 is indicated as DISK, FLASH, or RAMDISK, as appropriate) Volume 2 NOT INIT ( Volume 2 is not initialized. Volume 2 is indicated as DISK, FLASH, or RAMDISK, as appropriate.) Volume 2 FAILURE ( Volume 2 is indicated as DISK, FLASH, or RAMDISK, as appropriate)Unable to mopy jobUnable to mopy jobUnable to mopy jobUnable to store job* For some printers, the WM JOB 300 message (35081) might be used instead. Operator intervention conditions (40xxx)This list describes the set of PJL error codes and the corresponding control-panel display strings for conditions where operator intervention is required. Printing cannot continue until the condition is addressed. Table 28. Operator intervention conditions Status code | Display string or code meaning | SLEEP MODE (STANDBY)Cartridge error during align cartridges (or reading setup sheet—Designjet)14 NO EP CART or INSTALL TONER CARTRIDGE or no electrical contact with one or more ink cartridges (Designjet)Using ink cartridges (Designjet)SUPPLY MEMORY ERRORREMOVE PAPER FROM [bin name]NO MICR TONER or INSTALL MICR TONER CARTRIDGE12 PRINTER OPEN or NO EP CART or CLOSE PRINTER COVER (or lower lever or lower window—Designjet)13 PAPER JAM or REMOVE PAPER JAMFE CARTRIDGEDevice needs attentionPC INSTALL or INSTALL TRAY 2For ELK BN16 LOW TONER or TONER LOW or TONER LOW, PRESS GO KEYCartridge authorization statusFI INSERT CARTFR REMOVE CART[PJL OPMSG][PJL STMSG]50 SERVICE or 50 FUSER ERROR, CYCLE POWER51 ERROR or 51 PRINTER ERROR, CYCLE POWER52 ERROR or 52 PRINTER ERROR, CYCLE POWER53-xy-zz ERROR54 ERROR55 ERROR56 ERROR57 SERVICE or 57 MOTOR FAILURE, CALL SERVICE58 SERVICE or FAN MOTOR FAILURE, CALL SERVICE59 ERROR60 ERROR61.x SERVICE62.x SERVICE63 SERVICE64 SERVICE or PRINTER ERROR, CYCLE POWER65 SERVICEExternal paper-handling device failure67 SERVICE69 SERVICE70 ERROR71 ERROR72 SERVICEPRINTER MANUALLY TAKEN OFFLINE or OFFLINE or FORMFEEDING or SERVICE MODE or 00 OFFLINEEE INCOMPATIBLE or LC INCOMPATIBLEFS DISK FAILURE or 311.1.1 DISK FAILURE or Volume 0 FAILURE ( Volume 0 is indicated as DISK, FLASH, or RAMDISK, as appropriate)BAD OPTIONAL TRAY CONNECTIONFor ELK BNINCOMPATIBLE ENVELOPE FEEDER INSTALLEDDuplexer cord error81 SERVICE (XXX)REMOVE DUPLEX JAM41.3 UNEXPECTED PAPER SIZE CHECK PAPER IN TRAY56.1 ERROR PRESS SELECT KEY56.2 ERROR PRESS SELECT KEYFINISHER OUT OF BINDING AGENTFINISHER ALIGN ERROR [BIN NAME]FINISH LIMIT REACHED [BIN NAME]INPUT DEVICE FEED PATH OPEN OUTPUT DEVICE DELIVERY PATH OPENINPUT OPERATION ERROR X.YYOUTPUT OPERATION ERROR X.YY66.xx.yy EXTERNAL DEVICE FAILURE Volume 1 FAILURE (Failure on Volume 1. Volume 1 is indicated as DISK, FLASH, or RAMDISK, as appropriate)Volume 2 FAILURE (Failure on Volume 2. Volume 2 is indicated as DISK, FLASH, or RAMDISK, as appropriate.)PAPER MISFEEDOpen face-up output binCannot duplex closer rear binDuplexer must be installedDuplexer error, remove duplexerBad duplexer connectionDRUM ERROR REPLACE DRUM KITDRUM LIFE OUT REPLACE DRUM KITDRUM LIFE LOW REPLACE DRUM KITTRANSFER KIT OUT REPLACE KITTRANSFER KIT LOW REPLACE KITBAD ENV FEEDER CONNECTIONWASTE TONER FULL REPLACE DRUM KITINSTALL DRUM KITREINSTALL TRANSFER BELTPRESS GO TO PRINT PRESS SELECT TO CHANGE TONER73 service error41.5 UNEXPECTED PAPER TYPE CHECK PAPER IN TRAYCartridge lowToner cartridge outDrum cartridge out10.xx.yy SUPPLY MEMORY ERRORORDER BLACK TONERORDER CYAN TONERORDER MAGENTA TONERORDER YELLOW TONERORDER IMAGE DRUMORDER BLACK DRUMORDER CYAN DRUMORDER MAGENTA DRUM ORDER YELLOW DRUMORDER BLACK TONERORDER CYAN TONERORDER MAGENTA TONERORDER YELLOW TONERORDER TRANSPORT KITORDER CLEANING KITORDER TRANFER KITORDER FUSER KITPERFORM PRINTER MAINTENANCEORDER SUPPLIES PAGES LEFTREPLACE BLACK TONERREPLACE CYAN TONERREPLACE MAGENTA TONERREPLACE YELLOW TONERREPLACE IMAGE DRUMREPLACE BLACK DRUMREPLACE CYAN DRUMREPLACE MAGENTA DRUMREPLACE YELLOW DRUMREPLACE BLACK CARTRIDGEREPLACE CYAN CARTRIDGEREPLACE MAGENTA CARTRIDGEREPLACE YELLOW CARTRIDGEREPLACE TRANSPORT KITREPLACE CLEANING KITREPLACE TRANFER KITREPLACE FUSER KITPERFORM PRINTER MAINTENANCEREPLACE SUPPLIESINSTALL BLACK TONERINSTALL CYAN TONERINSTALL MAGENTA TONERINSTALL YELLOW TONERINSTALL IMAGE DRUMINSTALL BLACK DRUMINSTALL CYAN DRUMINSTALL MAGENTA DRUMINSTALL YELLOW DRUMINSTALL BLACK CARTRIDGEINSTALL CYAN CARTRIDGE INSTALL MAGENTA CARTRIDGEINSTALL YELLOW CARTRIDGEINSTALL TRANSPORT KITINSTALL CLEANING KITINSTALL TRANFER KITINSTALL FUSER KITPERFORM PRINTER MAINTENANCEINSTALL SUPPLIESINSTALL BLACK TONERINSTALL CYAN TONERINSTALL MAGENTA TONERINSTALL YELLOW TONERINSTALL IMAGE DRUMINSTALL BLACK DRUMINSTALL CYAN DRUMINSTALL MAGENTA DRUMINSTALL YELLOW DRUMINSTALL BLACK CARTRIDGEINSTALL CYAN CARTRIDGEINSTALL MAGENTA CARTRIDGEINSTALL YELLOW CARTRIDGEINSTALL TRANSPORT KITINSTALL CLEANING KITINSTALL TRANFER KITINSTALL FUSER KITPERFORM PRINTER MAINTENANCEINSTALL SUPPLIESINSTALL BLACK TONERINSTALL CYAN TONERINSTALL MAGENTA TONERINSTALL YELLOW TONERINSTALL IMAGE DRUMINSTALL BLACK DRUMINSTALL CYAN DRUMINSTALL MAGENTA DRUMINSTALL YELLOW DRUMINSTALL BLACK CARTRIDGEINSTALL CYAN CARTRIDGEINSTALL MAGENTA CARTRIDGEINSTALL YELLOW CARTRIDGEINSTALL TRANSPORT KIT INSTALL CLEANING KITINSTALL TRANFER KITINSTALL FUSER KITPERFORM PRINTER MAINTENANCEINSTALL SUPPLIESNON-HP Cartridge InstalledT2 Roller missingCroller outCroller missingREMOVE SEALING TAPEE-label cartridge errorORDER BLACK TONER DAYS LEFTORDER CYAN TONER DAYS LEFTORDER MAGENTA TONER DAYS LEFTORDER YELLOW TONER DAYS LEFTORDER BLACK CARTRIDGE DAYS LEFTORDER CYAN CARTRIDGE DAYS LEFTORDER MAGENTA CARTRIDGE DAYS LEFTORDER YELLOW CARTRIDGE DAYS LEFTORDER SUPPLIES DAYS LEFTREPLACE BLACK TONERREPLACE CYAN TONERREPLACE MAGENTA TONERREPLACE YELLOW TONERREPLACE BLACK CARTRIDGEREPLACE CYAN CARTRIDGEREPLACE MAGENTA CARTRIDGEREPLACE YELLOW CARTRIDGEREPLACE SUPPLIES * This is not an error. The printer is waiting for data. Foreground paper-loading messages (41xyy)Foreground paper-loading messages are sent when one of the print-media input sources is out of media and no other input source is available that is loaded with the correct paper size. When this occurs, the printer goes offline until someone loads paper. The messages are in the format 41xyy. The following tables list the X and Y values for these messages. For example, 41303 is a foreground paper-loading message that indicates that the user should load the LC tray with legal-size paper. Table 29. Tray codes for foreground paper-loading messages X = tray code | Tray | Multi-Purpose Tray or Envelope TrayManual FeedPC Tray or Universal Tray2LC Tray or Universal Tray3EE Tray or Envelope FeederAny HCI TrayAll Trays Empty Table 30. Media codes for foreground paper-loading messages YY = media= media code | Media size | Unknown PaperUnknown EnvelopeLetter PaperLegal PaperA4 PaperExecutive PaperLedger PaperA3 PaperCOM10 EnvelopeMonarch EnvelopeC5 EnvelopeDL EnvelopeJapan B4 PaperJapan B5 PaperB5 EnvelopeCustom Media PaperJ-Postcard (or JB4 paper—HP LaserJet 6P, HP LaserJet 2100)J-Round-trip Postcard (or JB5 paper— HP LaserJet 6P, HP LaserJet 2100)A5 Paper (or JPostcard—HP LaserJet 6PLetter-R Paper (or JDoublePostCard— HP LaserJet 6P, HP LaserJet 2100)A4-R Paper (or A5 Paper—HP LaserJet 6P, HP LaserJet 2100)A5-R PaperJapan B5-R PaperExec-R PaperA6 PaperFoolscap PaperJapan B6 Paper Jam messages (LaserJet 5Si/5SiMx only) (42xyy)These messages are in the format 42xyy, where x is the number of jammed pages that need to be cleared and yy is the location of the jam that was detected. The following table lists the y values for these messages. For example, 42203 indicates that two pages are jammed in the fuser output. Table 31. Jam messages Y = Jam location | Tray | Non-specific jamPaper feed 1, paper-late jamPaper feed 2, paper-late jamFuser output, paper-late jamFuser output, paper-stopped jamFace down output, paper-late jamFace down output, paper-stopped jam2-Sided turnaround, paper-late jam2-Sided turnaround, paper-stopped jam2-Sided path, paper-late jam2-Sided path, paper-stopped jamExternal input device paper jamExternal output device paper jamFuser accordion jamFuser accordion jamPrinter could not auto-eject page Optional (external) paper-handling device messages (43xyy)This category contains error messages that are related to any optional external paper-handling devices. The messages are in the format 43xyy, where x is the number of the paper-handling device and yy is the error code. Table 32. Optional (external) paper-handling device messages x = Device | Paper handling device | First device attached to PHCSecond device attached to PHCThird device attached to PHCFourth device attached to PHCFifth device attached to PHC Table 33. Optional (external) paper-handling device messages yy = Code | Error code | Unable to communicate with the PHCOut of sequence packetBad transactionInvalid status bitsInvalid status codeInvalid device specifiedInvalid tray specifiedInvalid bin specifiedInvalid number of special purpose bytesInvalid number of NVEE bytesGeneral PHC malfunctionBad PHC RAMPHC ROM checksum errorFaulty PHC FIFOPHC cannot communicate with device(s)PHC never ready during initializationFIFO empty when expecting dataFIFO full when tray to send dataInvalid page ACK (formatter not expecting a page ACK)Page ACK timeoutInconsistent paper sizeWrong page ACK Device(s) never ready during installationNegative ACK of ready tray LaserJet 4000 / 5000 series jam messages (44xyy)This category contains unsolicited status error messages that relate to jams (for the HP LaserJet 4000 and 5000 series printers only). The messages are in the format 44xyy, where x is the number of sheets in the printer, and yy is the location of the jammed sheet. Table 34. HP LaserJet 4000 and 5000 series jam messages x | Description | Number of jammed sheets Table 35. Jam location codes for HP LaserJet 4000 and 5000 series jam messages yy | Jam location | Paper jam in unknown locationPaper jam in the paper input areaPaper jam in the paper output area (may need to open rear door of printer)Paper jam underneath the top cover. Remove toner cartridge to clear.Paper jam in the duplexerPaper jam in the duplex front cover areaPaper jam in the face down output areaPaper jam in the front door areaPaper jam in the left door areaPaper jam in the right door areaPaper jam in the transfer belt areaPaper jam in the fuser areaPaper jam in the top bin areaPaper jam in the tray 1 areaPaper jam in the tray x areaPaper jam in the paper pathPaper jam in the duplex pathPaper jam in the top cover areaPaper jam in the open doorPaper jam in the lower right door areaPaper jam in the upper left door area Auto-continuable conditions (30xxx)This list describes the set of PJL error codes and the corresponding control-panel-display strings for auto-continuable conditions. If no action is taken, the device automatically continues if auto-continue is set to true (except for when it encounters 30035 and 30036 errors). Table 25. Auto-continuable conditions Status code | Display string or code meaning | STATUS BUFFER OVERFLOW20 MEM OVERFLOW or 20 MEMORY OVERFLOW DATA LOST or 20 INSUFFICIENT MEMORY, PRESS GO KEY21 PRINT OVERRUN or 21 PRINT OVERRUN DATA LOST or 21 PAGE TOO COMPLEX40 ERROR or 40.1 HP MIO 1 ERROR or 40.2 HP MIO 2 ERROR or 40 SER IO ERROR22 I/O CONFIG ERROR or 22 SER IO ERROR 22 HP MIO 1 IO ERROR CHECK SETUP or 22 HP MIO 2 IO ERROR CHECK SETUP or 22 PARALLEL IO ERROR CHECK SETUP41.x ERROR or 41.3 PAPER ERROR68 ERROR CHECK CONFIGURATION or 68 NVRAM ERROR, SETTINGS NOT SAVED68 SERVICE or 68 NVRAM FULL CHECK CONFIGURATION or 68 NVRAM ERROR, SETTINGS NOT SAVED49 REMOVE PAGEPERSONALITY MEMORY OVERFLOW/ OUT OF MEMORY41.1 GENERAL MISPRINT ERROR41.2 BEAM DETECT MALFUNCTION41.3 IMPROPER PAPER SIZE or 41.3 UNEXPECTED PAPER SIZE41.4 NO VIDEO SYNC41.5 NOISY VIDEO SYNC REQ SIGNALINVALID INPUT SOURCEINVALID OUTPUT DESTINATIONBINDING AGENT OUT OF SUPPLIESBINDING AGENT MEDIA MISALIGNMENTBINDING AGENT MEDIA CAPACITY EXCEEDEDEXTERNAL INPUT DEVICE PAPER PATH ERROREXTERNAL OUTPUT DEVICE PAPER PATH ERROREXTERNAL INPUT DEVICE OPERATIONAL ERROREXTERNAL OUTPUT DEVICE OPERATIONAL ERROR40 HP MIO ERROR, PRESS GO KEY40 BAD SERIAL DATA FORMAT, PRESS GO KEY22 HP MIO ERROR, PRESS GO KEY22 PARALLEL IO ERROR, PRESS GO KEY22 SERIAL IO ERROR, PRESS GO KEYSTOPPING CHECK LAST PAGEPRESS SELECT TO CANCEL JOBMEDIA FEED ERROR * If you are creating software programs for the HP LaserJet 4 and 5 printer families, see “Printer Status Readback” in the “HP LaserJet 4 and 5 Printer Family Comments” section in Appendix A of the Printer Job Language Technical Reference Manual. PJL file system errors (32xxx)This list describes the set of error codes for the PJL file system. Table 26. PJL file system errors Status code | Display string or code meaning | General errorVolume not availableDisk fullFile not foundNo free file descriptorsInvalid number of bytesFile already existsIllegal nameCannot delete rootFile operation attempted on a directoryDirectory operation attempted on a fileNot the same volumeRead onlyDirectory fullDirectory not emptyBad diskNo labelInvalid parameterNo contiguous spaceCannot change rootFile Descriptor obsoleteDeletedNo block deviceBad seekInternal errorWrite onlyWrite protectedNo filenameEnd of directoryNo file systemNo memoryVolume name out of rangeBad FS Hardware failureAccess denied Potential operator intervention conditions (35xxx)This list describes the set of PJL error codes and the corresponding control-panel display strings for conditions where operator intervention might be required. The message “online” appears and the product continues to operate, possibly with reduced functionality. Data might be lost. Table 27. Potential operator intervention conditions Status code | Display string or code meaning | EIO DISK NOT FUNCTIONALW1 IMAGE ADAPT or IMAGE ASSIST or MEMORY LOW, PAGE SIMPLIFIEDWA JOB ALTEREDW2 INVALID PERS or REQUESTED LANGUAGE NOT AVAILABLEWL WARNINGS LOSTW3 JOB ABORTED or CANCELING JOB or INSUFFICIENT MEMORY, JOB CLEAREDW9 JOB 600/LTRW0 JOB 600/A4W8 JOB 600/OFFW7 JOB 300/LGLW5 JOB 300/LTRW6 JOB 300/A4W4 JOB 300/OFFWM CHK MEM CNFIG or MEMORY SETTINGS CHANGEDWM MEM CNFIG N/AUSER MAINTENANCE REQUESTEDWM personality MEM FULL or XXXX MEMORY FULL, STORED DATA LOSTEntered powersave mode (00 POWERSAVE) or POWERSAVE ONWM JOB 300WD DISK NOT INIT or Volume 0 NOT INIT ( Volume 0 is indicated as DISK, FLASH, or RAMDISK, as appropriate) Volume 0 FAILURE ( Volume 0 is indicated as DISK, FLASH, or RAMDISK, as appropriate)WM JOB 600/LGLWM JOB 600/A3WM JOB 600/11x17WM JOB 300/A3WM JOB 300/11x17 Volume 1 NOT INIT ( Volume 1 is not initialized. Volume 1 is indicated as DISK, FLASH, or RAMDISK, as appropriate) Volume 1 FAILURE ( Volume 1 is indicated as DISK, FLASH, or RAMDISK, as appropriate) Volume 2 NOT INIT ( Volume 2 is not initialized. Volume 2 is indicated as DISK, FLASH, or RAMDISK, as appropriate.) Volume 2 FAILURE ( Volume 2 is indicated as DISK, FLASH, or RAMDISK, as appropriate)Unable to mopy jobUnable to mopy jobUnable to mopy jobUnable to store job* For some printers, the WM JOB 300 message (35081) might be used instead. Operator intervention conditions (40xxx)This list describes the set of PJL error codes and the corresponding control-panel display strings for conditions where operator intervention is required. Printing cannot continue until the condition is addressed. Table 28. Operator intervention conditions Status code | Display string or code meaning | SLEEP MODE (STANDBY)Cartridge error during align cartridges (or reading setup sheet—Designjet)14 NO EP CART or INSTALL TONER CARTRIDGE or no electrical contact with one or more ink cartridges (Designjet)Using ink cartridges (Designjet)SUPPLY MEMORY ERRORREMOVE PAPER FROM [bin name]NO MICR TONER or INSTALL MICR TONER CARTRIDGE12 PRINTER OPEN or NO EP CART or CLOSE PRINTER COVER (or lower lever or lower window—Designjet)13 PAPER JAM or REMOVE PAPER JAMFE CARTRIDGEDevice needs attentionPC INSTALL or INSTALL TRAY 2For ELK BN16 LOW TONER or TONER LOW or TONER LOW, PRESS GO KEYCartridge authorization statusFI INSERT CARTFR REMOVE CART[PJL OPMSG][PJL STMSG]50 SERVICE or 50 FUSER ERROR, CYCLE POWER51 ERROR or 51 PRINTER ERROR, CYCLE POWER52 ERROR or 52 PRINTER ERROR, CYCLE POWER53-xy-zz ERROR54 ERROR55 ERROR56 ERROR57 SERVICE or 57 MOTOR FAILURE, CALL SERVICE58 SERVICE or FAN MOTOR FAILURE, CALL SERVICE59 ERROR60 ERROR61.x SERVICE62.x SERVICE63 SERVICE64 SERVICE or PRINTER ERROR, CYCLE POWER65 SERVICEExternal paper-handling device failure67 SERVICE69 SERVICE70 ERROR71 ERROR72 SERVICEPRINTER MANUALLY TAKEN OFFLINE or OFFLINE or FORMFEEDING or SERVICE MODE or 00 OFFLINEEE INCOMPATIBLE or LC INCOMPATIBLEFS DISK FAILURE or 311.1.1 DISK FAILURE or Volume 0 FAILURE ( Volume 0 is indicated as DISK, FLASH, or RAMDISK, as appropriate)BAD OPTIONAL TRAY CONNECTIONFor ELK BNINCOMPATIBLE ENVELOPE FEEDER INSTALLEDDuplexer cord error81 SERVICE (XXX)REMOVE DUPLEX JAM41.3 UNEXPECTED PAPER SIZE CHECK PAPER IN TRAY56.1 ERROR PRESS SELECT KEY56.2 ERROR PRESS SELECT KEYFINISHER OUT OF BINDING AGENTFINISHER ALIGN ERROR [BIN NAME]FINISH LIMIT REACHED [BIN NAME]INPUT DEVICE FEED PATH OPEN OUTPUT DEVICE DELIVERY PATH OPENINPUT OPERATION ERROR X.YYOUTPUT OPERATION ERROR X.YY66.xx.yy EXTERNAL DEVICE FAILURE Volume 1 FAILURE (Failure on Volume 1. Volume 1 is indicated as DISK, FLASH, or RAMDISK, as appropriate)Volume 2 FAILURE (Failure on Volume 2. Volume 2 is indicated as DISK, FLASH, or RAMDISK, as appropriate.)PAPER MISFEEDOpen face-up output binCannot duplex closer rear binDuplexer must be installedDuplexer error, remove duplexerBad duplexer connectionDRUM ERROR REPLACE DRUM KITDRUM LIFE OUT REPLACE DRUM KITDRUM LIFE LOW REPLACE DRUM KITTRANSFER KIT OUT REPLACE KITTRANSFER KIT LOW REPLACE KITBAD ENV FEEDER CONNECTIONWASTE TONER FULL REPLACE DRUM KITINSTALL DRUM KITREINSTALL TRANSFER BELTPRESS GO TO PRINT PRESS SELECT TO CHANGE TONER73 service error41.5 UNEXPECTED PAPER TYPE CHECK PAPER IN TRAYCartridge lowToner cartridge outDrum cartridge out10.xx.yy SUPPLY MEMORY ERRORORDER BLACK TONERORDER CYAN TONERORDER MAGENTA TONERORDER YELLOW TONERORDER IMAGE DRUMORDER BLACK DRUMORDER CYAN DRUMORDER MAGENTA DRUM ORDER YELLOW DRUMORDER BLACK TONERORDER CYAN TONERORDER MAGENTA TONERORDER YELLOW TONERORDER TRANSPORT KITORDER CLEANING KITORDER TRANFER KITORDER FUSER KITPERFORM PRINTER MAINTENANCEORDER SUPPLIES PAGES LEFTREPLACE BLACK TONERREPLACE CYAN TONERREPLACE MAGENTA TONERREPLACE YELLOW TONERREPLACE IMAGE DRUMREPLACE BLACK DRUMREPLACE CYAN DRUMREPLACE MAGENTA DRUMREPLACE YELLOW DRUMREPLACE BLACK CARTRIDGEREPLACE CYAN CARTRIDGEREPLACE MAGENTA CARTRIDGEREPLACE YELLOW CARTRIDGEREPLACE TRANSPORT KITREPLACE CLEANING KITREPLACE TRANFER KITREPLACE FUSER KITPERFORM PRINTER MAINTENANCEREPLACE SUPPLIESINSTALL BLACK TONERINSTALL CYAN TONERINSTALL MAGENTA TONERINSTALL YELLOW TONERINSTALL IMAGE DRUMINSTALL BLACK DRUMINSTALL CYAN DRUMINSTALL MAGENTA DRUMINSTALL YELLOW DRUMINSTALL BLACK CARTRIDGEINSTALL CYAN CARTRIDGE INSTALL MAGENTA CARTRIDGEINSTALL YELLOW CARTRIDGEINSTALL TRANSPORT KITINSTALL CLEANING KITINSTALL TRANFER KITINSTALL FUSER KITPERFORM PRINTER MAINTENANCEINSTALL SUPPLIESINSTALL BLACK TONERINSTALL CYAN TONERINSTALL MAGENTA TONERINSTALL YELLOW TONERINSTALL IMAGE DRUMINSTALL BLACK DRUMINSTALL CYAN DRUMINSTALL MAGENTA DRUMINSTALL YELLOW DRUMINSTALL BLACK CARTRIDGEINSTALL CYAN CARTRIDGEINSTALL MAGENTA CARTRIDGEINSTALL YELLOW CARTRIDGEINSTALL TRANSPORT KITINSTALL CLEANING KITINSTALL TRANFER KITINSTALL FUSER KITPERFORM PRINTER MAINTENANCEINSTALL SUPPLIESINSTALL BLACK TONERINSTALL CYAN TONERINSTALL MAGENTA TONERINSTALL YELLOW TONERINSTALL IMAGE DRUMINSTALL BLACK DRUMINSTALL CYAN DRUMINSTALL MAGENTA DRUMINSTALL YELLOW DRUMINSTALL BLACK CARTRIDGEINSTALL CYAN CARTRIDGEINSTALL MAGENTA CARTRIDGEINSTALL YELLOW CARTRIDGEINSTALL TRANSPORT KIT INSTALL CLEANING KITINSTALL TRANFER KITINSTALL FUSER KITPERFORM PRINTER MAINTENANCEINSTALL SUPPLIESNON-HP Cartridge InstalledT2 Roller missingCroller outCroller missingREMOVE SEALING TAPEE-label cartridge errorORDER BLACK TONER DAYS LEFTORDER CYAN TONER DAYS LEFTORDER MAGENTA TONER DAYS LEFTORDER YELLOW TONER DAYS LEFTORDER BLACK CARTRIDGE DAYS LEFTORDER CYAN CARTRIDGE DAYS LEFTORDER MAGENTA CARTRIDGE DAYS LEFTORDER YELLOW CARTRIDGE DAYS LEFTORDER SUPPLIES DAYS LEFTREPLACE BLACK TONERREPLACE CYAN TONERREPLACE MAGENTA TONERREPLACE YELLOW TONERREPLACE BLACK CARTRIDGEREPLACE CYAN CARTRIDGEREPLACE MAGENTA CARTRIDGEREPLACE YELLOW CARTRIDGEREPLACE SUPPLIES * This is not an error. The printer is waiting for data. Foreground paper-loading messages (41xyy)Foreground paper-loading messages are sent when one of the print-media input sources is out of media and no other input source is available that is loaded with the correct paper size. When this occurs, the printer goes offline until someone loads paper. The messages are in the format 41xyy. The following tables list the X and Y values for these messages. For example, 41303 is a foreground paper-loading message that indicates that the user should load the LC tray with legal-size paper. Table 29. Tray codes for foreground paper-loading messages X = tray code | Tray | Multi-Purpose Tray or Envelope TrayManual FeedPC Tray or Universal Tray2LC Tray or Universal Tray3EE Tray or Envelope FeederAny HCI TrayAll Trays Empty Table 30. Media codes for foreground paper-loading messages YY = media= media code | Media size | Unknown PaperUnknown EnvelopeLetter PaperLegal PaperA4 PaperExecutive PaperLedger PaperA3 PaperCOM10 EnvelopeMonarch EnvelopeC5 EnvelopeDL EnvelopeJapan B4 PaperJapan B5 PaperB5 EnvelopeCustom Media PaperJ-Postcard (or JB4 paper—HP LaserJet 6P, HP LaserJet 2100)J-Round-trip Postcard (or JB5 paper— HP LaserJet 6P, HP LaserJet 2100)A5 Paper (or JPostcard—HP LaserJet 6PLetter-R Paper (or JDoublePostCard— HP LaserJet 6P, HP LaserJet 2100)A4-R Paper (or A5 Paper—HP LaserJet 6P, HP LaserJet 2100)A5-R PaperJapan B5-R PaperExec-R PaperA6 PaperFoolscap PaperJapan B6 Paper Jam messages (LaserJet 5Si/5SiMx only) (42xyy)These messages are in the format 42xyy, where x is the number of jammed pages that need to be cleared and yy is the location of the jam that was detected. The following table lists the y values for these messages. For example, 42203 indicates that two pages are jammed in the fuser output. Table 31. Jam messages Y = Jam location | Tray | Non-specific jamPaper feed 1, paper-late jamPaper feed 2, paper-late jamFuser output, paper-late jamFuser output, paper-stopped jamFace down output, paper-late jamFace down output, paper-stopped jam2-Sided turnaround, paper-late jam2-Sided turnaround, paper-stopped jam2-Sided path, paper-late jam2-Sided path, paper-stopped jamExternal input device paper jamExternal output device paper jamFuser accordion jamFuser accordion jamPrinter could not auto-eject page Optional (external) paper-handling device messages (43xyy)This category contains error messages that are related to any optional external paper-handling devices. The messages are in the format 43xyy, where x is the number of the paper-handling device and yy is the error code. Table 32. Optional (external) paper-handling device messages x = Device | Paper handling device | First device attached to PHCSecond device attached to PHCThird device attached to PHCFourth device attached to PHCFifth device attached to PHC Table 33. Optional (external) paper-handling device messages yy = Code | Error code | Unable to communicate with the PHCOut of sequence packetBad transactionInvalid status bitsInvalid status codeInvalid device specifiedInvalid tray specifiedInvalid bin specifiedInvalid number of special purpose bytesInvalid number of NVEE bytesGeneral PHC malfunctionBad PHC RAMPHC ROM checksum errorFaulty PHC FIFOPHC cannot communicate with device(s)PHC never ready during initializationFIFO empty when expecting dataFIFO full when tray to send dataInvalid page ACK (formatter not expecting a page ACK)Page ACK timeoutInconsistent paper sizeWrong page ACK Device(s) never ready during installationNegative ACK of ready tray LaserJet 4000 / 5000 series jam messages (44xyy)This category contains unsolicited status error messages that relate to jams (for the HP LaserJet 4000 and 5000 series printers only). The messages are in the format 44xyy, where x is the number of sheets in the printer, and yy is the location of the jammed sheet. Table 34. HP LaserJet 4000 and 5000 series jam messages x | Description | Number of jammed sheets Table 35. Jam location codes for HP LaserJet 4000 and 5000 series jam messages yy | Jam location | Paper jam in unknown locationPaper jam in the paper input areaPaper jam in the paper output area (may need to open rear door of printer)Paper jam underneath the top cover. Remove toner cartridge to clear.Paper jam in the duplexerPaper jam in the duplex front cover areaPaper jam in the face down output areaPaper jam in the front door areaPaper jam in the left door areaPaper jam in the right door areaPaper jam in the transfer belt areaPaper jam in the fuser areaPaper jam in the top bin areaPaper jam in the tray 1 areaPaper jam in the tray x areaPaper jam in the paper pathPaper jam in the duplex pathPaper jam in the top cover areaPaper jam in the open doorPaper jam in the lower right door areaPaper jam in the upper left door area Hardware errors (50xxx)These status codes appear when a hardware problem exists but the printer is working well enough to send status messages. Table 36. Hardware errors Status code | Display string or code meaning | General hardware failureROM or RAM error, ROM Checksum failed (or interface error [Designjet])RAM error, RAM test failed (or part malfunction [Designjet])Engine fuser errorEngine beam detect errorEngine scanner errorEngine fan errorEngine communications error50.1 FUSER ERROR CYCLE POWER or LOW FUSER TEMPERATURE50.2 FUSER ERROR CYCLE POWER or FUSER TOOK TOO LONG TO WARM UP50.3 FUSER ERROR CYCLE POWER or FUSER TOO HOT50.4 FUSER ERROR CYCLE POWER or BAD FUSER51.1 ERROR PRESS SELECT KEY or BEAM DETECT MALFUNCTION51.2 ERROR PRESS SELECT KEY or LASER MALFUNCTION52.1 ERROR PRESS SELECT KEY or SCANNER STARTUP FAILURE52.2 ERROR PRESS SELECT KEY or SCANNER ROTATION FAILURE57.1 FAN FAILURE CALL SERVICE or FAN MOTOR 1 FAILURE57.2 FAN FAILURE CALL SERVICE or FAN MOTOR 2 FAILURE57.3 FAN FAILURE CALL SERVICE or FAN MOTOR 3 FAILURE57.4 FAN FAILURE CALL SERVICE or FAN MOTOR 4 FAILUREUPPER INPUT TRAY LIFTER MALFUNCTIONLOWER INPUT TRAY LIFTER MALFUNCTION58.3 PRINTER ERROR CYCLE POWER or MULTIPURPOSE TRAY LIFTER MALFUNCTION59.1 PRINTER ERROR CYCLE POWER or MAIN MOTOR STARTUP FAILURE59.2 PRINTER ERROR CYCLE POWER or MAIN MOTOR ROTATION FAILUREFINISHER MALFUNCTION [BIN NAME] or EXTERNAL BINDING DEVICE HAS A MALFUNCTIONDEVICE ERROR X.YY CYCLE POWER or AN EXTERNAL DEVICE HAS REPORTED A MALFUNCTIONDUPLEX ERROR CHECK DUPLEX UNIT or DUPLEX UNIT GUIDE FAILED AND REQUIRES SERVICE55.XX ERROR PRESS SELECT KEY or COMMUNICATION FAILURE BETWEEN FORMATTER AND ENGINE64 PRINTER ERROR CYCLE POWER or VIDEO DMA TRANSFER TIMED OUTFAN MOTOR 5 FAILUREFAN MOTOR 6 FAILUREFAN MOTOR 7 FAILUREFAN MOTOR 8 FAILUREBad fuser typeFAN MOTOR 9 FAILURE57.A0 FAN FAILURE or FAN MOTOR 10 FAILUREXX.XX PRINTER ERROR, CYCLE POWERXX.XX PRINTER ERROR, CYCLE POWERXX.XX PRINTER ERROR, CYCLE POWERXX.XX PRINTER ERROR, CYCLE POWERXX.XX PRINTER ERROR, CYCLE POWERXX.XX PRINTER ERROR, CYCLE POWERXX.XX PRINTER ERROR, CYCLE POWERXX.XX PRINTER ERROR, CYCLE POWERXX.XX PRINTER ERROR, CYCLE POWERXX.XX PRINTER ERROR, CYCLE POWERXX.XX PRINTER ERROR, CYCLE POWERETB speed control sensor out of rangeXX.XX PRINTER ERROR, CYCLE POWER XX.XX PRINTER ERROR, CYCLE POWERXX.XX PRINTER ERROR, CYCLE POWERXX.XX PRINTER ERROR, CYCLE POWERYellow misregistration out of range; no messageMagenta misregistration out of range; no messageCyan misregistration out of range; no messageBlack misregistration out of range; no messageYellow density out of rangeMagenta density out of rangeCyan density out of rangeBlack density out of rangeSensor out of range, drum phase yellow; no messageSensor out of range, drum phase magenta; no messageSensor out of range, drum phase cyan; no messageSensor out of range, drum phase black; no messageFirmware error, power cycleProcessor error, power cycle Personality errors (55xxx)These status codes indicate errors that are related to the printer personality settings. Table 37. Personality errors Status code | Display string or code meaning | Generic language failure |
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